7 Key Metrics for Measuring Customer Satisfaction and How to Improve Them

7 key metrics customer satisfaction

As a marketer or entrepreneur, customer satisfaction should be one of your top priorities. After all, happy customers are more likely to buy from you again and recommend your products or services to others. But how do you know if your customers are truly satisfied? By tracking key metrics, of course! Here are 7 essential customer satisfaction metrics to measure, plus tips for improving them. ...  Read more

Earned Media Value: How to Measure it and Why it Matters

You’ve probably heard the term “earned media value” before, but what does it actually mean? And more importantly, why should you care? In this blog post, we will discuss the concept of earned media value and how to measure it. We’ll also talk about why it matters and some of the benefits that businesses can reap from increasing their earned media exposure. ...  Read more

What Is Social Listening And Why Does It Matter For Successful Businesses?

In today’s digital age, it’s more important than ever for businesses to be aware of what people are saying about them online. This is where social listening comes in. Social listening is the process of monitoring conversations on social media platforms to see what people are saying about your business. It can help you identify potential problems and opportunities, and help you better understand your customers. In this blog post, we will discuss the benefits of social listening and how businesses can get started! ...  Read more

How Brand Advocates Can Help You Grow Your Business

brand advocates for minions

What is a brand advocate? A brand advocate is someone who loves your company and products so much that they are more than happy to talk about it to their friends, family, and online followers. Advocates can help you grow your business in a number of ways- by increasing word-of-mouth marketing, driving traffic to your website, and helping you build social media momentum. ...  Read more

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